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30% OFF ALL ORDERS OFFER ENDS AUGUST 3. Discount appears in your cart 🛒
30% OFF ALL ORDERS OFFER ENDS AUGUST 3. Discount appears in your cart 🛒

ABOUT

How does the E-store work?

The Habitat Greater Vancouver E-store is an online sales floor of Items that are typically found within one of the ReStores. The ReStore's sell donated home decor & building supplies both new and used. The Online store is a way to ensure that you get an item before someone else does, you can now shop the best ReStore deals from the comfort of your home!

 

STORES ARE OPEN AGAIN

Our Greater Vancouver ReStore are open, with strict social distancing procedures, come shop and support Habitat For Humanity.

BURNABY DOUGLAS - MON-SAT  9:00AM - 5:00PM, SUN 10:00AM - 5:00PM

BURNABY ENTERPRISE - MON-SAT  9:00AM - 5:00PM, SUN 10:00AM - 5:00PM

LANGLEY - MON-SAT  9:00AM - 5:00PM

NORTH VANCOUVER - MON-SAT  9:00AM - 5:00PM, SUN 10:00AM - 5:00PM

 

FAQ.

What happens once I buy something?

When you buy an Item from Habitat for Humanity Society of Greater Vancouver  you will receive an email confirmation. Then within 48 hours  you will be contacted and notified that your order is ready for pick-up. If Your item is already sold out  we will contact you right away and refund to your card.

 

Where do I pick up my purchased items?
Please pickup items from the store entrance.
Bring your order confirmation (email or printed) and show the staff member at the front of the store.
Your order will often be placed outside for pickup. Make sure you are able to lift the item(s) into your vehicle as staff will not be able to assist you. The items will not be wrapped or prepared for pickup, please bring your own materials/tools.
Are the items new or used? What is the condition?

The majority of items on the E-Store are new items, that have been taken out of manufacturer packaging and set on display. We received most goods from cancelled and returned orders, so there is a possibility thru shipping and handling that items will have some scratching and or wear.

We will not refund or discount the already reduced priced items due to light wear  All items are on display at the Restore listed in the description, if concerned about the condition  we recommend emailing socialmedia@habitatgv.ca

What if I cannot find what I want online?

Then we suggest visiting one of our four ReStore locations in the greater Vancouver area today! Or visit our site next week for updated items!

 

Light Wear = Scratches, discolouration, scuffs, small chips, minor defects, hairline cracks, and small rips in fabric are all  considered light wear and may not be visible in the pictures of the products on the website. 

  

Refund/Exchange Policy
 

Pickup Orders

If you wish to cancel your pickup order prior to pickup please email socialmedia@habitatgv.ca with your order number and cancellation reason. Pickup order refunds will be issued to the original method of payment in 7-14 business days.

Delivery Orders

If you wish to cancel your delivery order please email socialmedia@habitatgv.ca with your order number and cancellation reason. A refund will be issued to the original method of payment in 7-14 business days if the item has not shipped. Once an order is fulfilled and leaves our warehouse a refund cannot be issued.

 

Returns

Pickup Orders

If you are not satisfied with your item, please email socialmedia@habitatgv.ca with your order number and exchange reason within 7 days of pickup. You will be asked to return the item to the  store where you picked it up. within 7 days for a store credit. Returned items must be in resale condition. After 7 days all sales are final and a credit is not available.

Delivery Orders

If you are not satisfied with your item, please email socialmedia@habitatgv.ca with your order number and exchange reason within 7 days of receiving your order. The customer is responsible for returning the item to Habitat for Humanity via courier or in-person. A store credit is available for returned product. Shipping and handling is non-refundable.

 

Price Adjustments

We offer a one-time price adjustment if an item is marked down within 7 days of the date on your purchase. To obtain a price adjustment on an online purchase, please email socialmedia@habitatgv.ca within the 7 day window. Please include your order number in your email message. If you are within the deadline, we'll refund you the difference in your original form of payment. Items purchased with a promotional discount are not eligible for price adjustments. See the offer associated with the specific promotion for details. A price adjustment for an online purchase will not be made in a physical Habitat for Humanity ReStore. Adjustments are only available by contacting us via email. We will not make price adjustments on online purchases for clearance items. Sorry, there are no returns or exchanges on final sale merchandise, either online or in stores.

Product Disclaimer

Products may not look exactly as shown. Products and specifications subject to change without notice. Items available for sale at Habitat for Humanity are new and gently used. We do our best to show any imperfections. We received most goods from cancelled and returned orders, so there is a possibility thru shipping and handling that items will have some scratching and or wear. Credit or additional discounts are not available for items due to *light wear."